FAQ

Don't see what you are looking for email us at info@apothepure.com or call us at (800) 851.1153.

Orders are processed and shipped within 24-48 business hours and take between 2-7 days to arrive.

 

Purchase Total = Standard Shipping Cost

$0.00 - $50.00 = $5.00

$50.01 - $100.00 = $10.00

$100.01 - $150.00 = $15.00

$150.01 - $200.00 = $20.00

$200.01 - $250.00 = $25.00

$250.01 - $500.00 = $30.00

$500.01 - $750.00 = $40.00

$750.01 - $1000.00 =$50.00

$1000.01 - $1250.00 = $60.00

$1250.01 - $1500.00 = $70.00

For more information please email us at info@apothepure.com or call us at (800) 851.1153.

Our standard shipping is Priority Mail through USPS.

Yes. Please call 800.851.1153 for expedited shipments.

Orders are processed when received. To make a change, please call our customer service team at 800.851.1153 as soon as possible. We will make every effort to accommodate your request.

You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, contact us at info@apothepure.com.

At this time Apothepure only ships to customers in the United States.

Visa, American Express, Discover, Mastercard and Paypal

We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us at info@apothepure.com. For more information on processing a return, please visit our Terms & Conditions page

The National Candle Association (NCA) states, “Validated scientific studies have shown that all major candle waxes exhibit the same basic burn behavior and produce virtually identical combustion byproducts, both in terms of composition and amount. To date, no peer-reviewed scientific study has ever collected or analyzed any emissions data on any candle wax, and proven them to be harmful to human health.”

 

ApothePure’s wax is a proprietary vegan soy blend that is optimized for a clean burn using ingredients that are eco-friendly.  

For optimal burn time, always burn candles long enough for wax to melt and pool to the edge of the glass. Before re-lighting a candle, let the candle cool completely. Note, a candle generally takes approximately two hours to cool.

o   Burn regular-sized candles for 3-4 hours at a time. Smaller votive candles should only be burned for 2 hours at a time. Burning them for shorter periods of time can cause the candle to “tunnel burn” (leaving excessive wax remaining on the inside walls of the candle glass). Burning for longer periods of time can create soot on the glass or cause the glass to become extremely hot, posing a fire hazard.

For an exceptionally clean burn, center and trim wick to ¼ inch prior to every burn; make sure no debris is in the wax.

o   Be careful to not trim wicks too close to the surface of the candle wax (below one-quarter inch). Doing so will cause irreparable damage to the wick and it will likely not burn properly again.

o   If candle wick develops a mushroom carbo tip, extinguish the candle, allow to completely cool and remove the tip by pinching between fingers using a tissue.

 

ApothePure candles have a generous amount of premium fragrance oils that my cause discoloration. This does not affect the candles bouquet or lifespan.

The NCA notes, “Wick length and flame disturbance are the primary factors that impact sooting in a properly-formulated candle.” Additionally, “The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.” 

Center and trim wick to ¼ inch prior to lighting.

Burn candles in a well-ventilated room.

Never leave a candle unattended or in a draft.

Place on a heat resistant surface. Always protect the surface on which the candle sits. Container will be hot when the candle is lit.

Never touch or move a burning candle.

Keep away from children and pets.

Do not burn wax down to the base. Discontinue use when ¼ inch (6mm) of wax remains.

For more Candle Safety Rules please visit the NCA's Candle Safety Page www.candles.org/fire-safety-candles

 

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf. ApothePure is committed to the elimination of animal testing.

Our products do not have phthalates.

Our products and packaging are made in the United States.